Frequently asked questions

Zona is a page of your own, at zona.is/yourusername, where you gather all your links, networks, videos, products and ways to contact you. You put it in your Instagram or TikTok bio, or wherever you are, and anyone who lands there finds everything in one place.

Sign up with your email, Google or Apple, pick your username and your theme, and your page goes live at zona.is/yourusername. Then add your links from the dashboard.

Create my zone for free

Yes. The Free plan costs nothing and has unlimited links. Pro and Business add tools; see them on the pricing page.

It is the same idea of a links page, but with your own store with no commission per sale and a more flexible design editor: themes, colors, fonts and rules by country.

Check spam or promotions. If it is not there, ask for another one from the help center. If you use a work email, ask your IT team to allow messages from Zona.

As many as you want, on every plan. Links are unlimited and we never charge you for having more.

More than a grey button: regular link, video (YouTube, Vimeo or TikTok), social networks, grid collection, contact and WhatsApp, tickets and dates, donations, menu, gallery, products from your store, maps and bookings. See them all in Links in bio.

Yes. Each link can be scheduled to appear when you say, for example on launch day.

In the editor you choose the theme, colors, fonts and buttons. There are 33 themes in ten styles. On Pro and Business you get all themes and your own colors; on Free, the basic themes. Take a look at the themes.

Yes, on every plan. Download it from the dashboard and share it wherever you like: cards, tables, shop windows or events. More in QR code.

Yes. With the link shortener you create links like vyly.link/yourname, easy to say and remember, and you count their clicks.

Yes. With rules by country and source you show, hide or rename a link depending on where each visit comes from.

Yes. The contact block opens WhatsApp with your message already written, so whoever writes to you does not start from scratch. See Contact and WhatsApp.

Yes. The donations block supports wallets with QR, payment links or bank transfer, such as Yape, Plin, Nequi, Daviplata, Pix, PayPal, Bizum or Zelle. Zona never touches that money: it goes straight to you. Details in Donations and tips.

Yes, on the Pro and Business plans. You connect it from the dashboard and we verify the domain for you, no technical skills needed. Your zone lives at yourbrand.com instead of zona.is/username. How it works.

Three things: a domain of your own (buy it from any registrar; Zona does not sell domains), access to that site's DNS to create a TXT verification record, and a Pro or Business plan. You can also use a subdomain, like links.yourbrand.com. Verification usually takes a few minutes.

No. Your usual address keeps working alongside your domain.

The domain is a Pro and Business feature. If you drop to Free you get a 7-day grace period, and then your zone answers again at zona.is/yourusername. Paid items are hidden, not deleted: if you upgrade again, they come back.

No: 0% on every plan. Your customers' payments go straight to the account of the gateway you connect. The gateway charges its own fees; Zona charges nothing extra.

You connect your own Mercado Pago, Stripe or PayPal account, with your own keys. That way the money comes straight to you. Which gateway suits you depends on your country.

Free lets you set up the store as a draft; Pro allows up to 3 products for sale; Business, unlimited.

Discount coupons, a thank-you page and tailored delivery, store analytics with customer export to CSV, pixels and abandoned-cart recovery. See Coupons and recovery.

Delivery is automatic, by email, as soon as the payment is confirmed.

From the dashboard you can resend their access. If it still does not arrive, ask them to check spam and write to us with the order reference from contact.

You do. Zona does not charge or withhold taxes for you: you sell with your own account, and VAT or income-tax rules depend on your country and your situation. If in doubt, ask an accountant.

Free is free. Pro costs $7 a month or $67 a year, and Business $15 a month or $144 a year; the annual plan saves 20%. Prices are in US dollars (USD). Compare them on the pricing page.

Yes: when you choose Pro or Business for the first time you get 7 days with the whole plan and pay nothing today. You can cancel before it ends and you are not charged. You see this before paying.

Yes, with no lock-in. To upgrade, you approve the change in PayPal. If you downgrade, you keep everything until the period you already paid for ends, and then you get 7 days of grace.

Nothing is deleted. Paid items are hidden: products over the new plan's limit are paused, and your own themes, colors or domain stop showing. If you upgrade again, everything comes back. Your links and products are kept.

From Settings in your dashboard, any time and with no penalties. You keep the plan until the end of the period already paid, and then you move to Free. Your zone keeps existing.

Zona plans are paid through PayPal: with your PayPal account and, depending on your country, with a credit or debit card through PayPal. Zona does not store your card details.

PayPal emails you the receipt with every charge, and you can also see them in your PayPal account, under Automatic payments and activity.

Try another card or check with your bank. If you were already charged and do not see your plan, write to us from contact with the receipt.

Visits to your zone and clicks on your links, on every plan. On Pro and Business also source, devices, countries and hours. See Analytics.

Free sees the last 7 days; Pro and Business, up to 90 days.

Yes, on Business: store analytics with customer export to CSV, plus pixels to measure your campaigns.

On the reset-password page you enter your email and we send you a link. It works only once and expires for security; if it expired, ask for another.

From Settings you upload a document and we review it. It is optional, and your document is sent and stored privately. Details in Verification.

From Settings in the dashboard, or by writing to us through privacy and data. We delete your zone and your personal data; we only keep what the law requires us to.

Write to us from contact or at [email protected]. We reply within 1 to 2 business days. You can also check the help center first.